budget car rental reviews uk
3 reviews. If you don’t take notice of all these bad reviews, please take photo evidence and keep receipts for fuel and the condition of the car as they will take money off you without discretion. The manager of this store lied to me and I don't think there was ever any intention to give me a refund as I have asked this store every time for a confirmation email upon them sending a refund request and I am yet to receive any emails. The manager of the store is now also ignoring my calls and is refusing to be helpful. Car had low miles and ran great. I don’t usually write reviews, but I feel so aggrieved that I felt I had to. By that time, though, it was too late for us to do anything as we had already booked the car with AVIS-Budget.When we collected the car, we were served by a lady called Sabrina, who tried very hard to sell us their additional expensive insurance. It is fair to say that the car already had extensive wear & tear damage before we even collected it (and that was just external – we did not think at the time, but we should have checked the interior as well).When we returned the car at the end of our 2-week holiday, full with fuel and without any new damage, nobody wanted to check the car (although we asked them to do so), so we just handed in the keys and went to board our flight. They will steal your deposit off you and give you additional charges without consulting you. Different story each time I contacted them. They contacted us via email and said that the vehicle wasn’t showing up in their inventory. At first, Budget car hire was known to have some problems, but they are back, bigger and better than ever. Budget Help & FAQs Select a website. Write a Review. I have recently returned from a holiday in Florida where I rental a car from Budget. They have just reopened the doors of Budget car hire at Heathrow Airport and to celebrate, they have instituted major car hire price reductions across the board in all Budget car hire locations across the UK and Europe.. Above and beyond with Avis car rental At Avis, we are immensely proud of the fleet of cars we have built up over the years. Insulting and a waste of time. The worst car rental. Enjoy the best deals, rates and accessories. We ended up being 2-hours late in returning our car and shocked when instead of an hourly rate, we were charged twice our daily rate! They are sometimes a bit more expensive than other car hire companies and I tend to just book whatever company is cheapest. Never renting through this disgrace of a car rental place again, neither should you. I loved It !! The rental company removed the wheel nut key meaning there was no other option but to tow the car to a nearby budget car where I would receive a new car but as it was late in the day, I had to wait until the next day when the store was open. They don’t try to charge you right then, because then you will catch their little scam and decline it for the 4th time. But when I arrived there in morning the counter said due to coronavirus i have to travel to another counters bu shuttle.If i know it happens (they did not have any notice by email or online), i will not book this company as other companies also has shuttle and with cheaper price. My booking was thru Wisecars. False damage charges - after renting through a third party was charged an additional £340 with no evidence of damage ( wasn't any) or proof of repair receipt. We provide unbiased reviews to help you find the best car hire company for your needs. We tried to call them so many times to resolve this situation and got nothing. Our car rental Australia range includes the Economy Nissan Micra (or similar) through to the full size Toyota Camry (or similar) or the Hyundai iMax People Mover Van. Emailed Budget and got a reply but no explanation, etc. I will reach European Customers Rights in order to take me money back. By Sneha_morishetty I. Overland Park. So we can't formally cancel a non-existant booking. Unbelievable. Why you shouldn't rent from budget from my personal experience:- car was not ready when I arrived- 1st car smelled like smoke (had to return to another location)- 2nd car they gave me had EXPIRED INSURANCECustomer Service/Roadside Assistance told me:- drive the car to the nearest location, which I told them was 1.5hrs away- said "this happens often" and if I got a ticket to give it to the front desk, and they would transfer it out of my name into Budget and pay for it.Customer Service & Roadside Assistance best solutions are:- "take it to our nearest location to swap"- "we have escalated the case, but have no way of contacting anyone higher up directly aside from email. Read every aspect of your contract. So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. We couldn't even get a decent credit for budget shortcomings. Also, enterprise cars won’t smell like pot and old McDonald’s either. Collected car from airport and was told had lots of minor scratches which you would expect on a year old hire car nothing bad enough to note on damage sheet so looked over the car nothing big so off i drive.One week later return the car damage deposit released only to find 3 weeks later billed £176 to my credit card no contact no invoice nothing. Globetrotter Expert Level 1. Hertz Car Rental. Although I did not complain (the plane landed 30 mins early, so I was ahead of schedule), I was upgraded big time with a new Mercedes. It’s owned by the same company as Avis and Payless. Picked up a van for hire yesterday… Picked up a van for hire yesterday returned it this morning. Showing 1 to 10 of 74 results. Car Hire in UK. Sort by. My husband even responded,” And it’s pretty good insurance.” Even though we already said no when we PAID for our rental online. You can expect a high level of service with low prices. © 2021 Trustpilot A/S. An actual theft that I’m assuming they do it to several others. Double charged by Budget - will not refund. THEN they wouldn't acknowledge either the surname or the booking number. I always get upgraded to the next size up and that's always great. If required, please call at 800-314-3932. Not even five min. It serves renters in over 120 countries from its more than 3,000 locations. Car Hire Excess Insurance. I have rented cars for decades now using other companies and this is the first time I have come across any issues. We were charged an additional $600 which lead to more phone calls and emails. Find the best prices on Budget car hire in UK and read customer reviews. Crucially, customers told us whether the description of the rental car matched the reality, and if it was good value for money. Beware of these guys! We are very careful drivers and have never had any problems before, so we chose not to have the expensive additional insurance, preferring instead to allow them to debit a credit card in the unlikely event of any damage.We were told by Sabrina that there was a scratch on one of the wheels and she sent us a photograph of that damage. The rental was horribly dirty. On looking at the break down of costs they added charges for fuel, even though I had refuelled at the airport prior to handing the car back. 9.6 Excellent Oct 11 2019. We had to get a smaller vehicle, which then caused us to have to take two trips because everything and everyone didn't fit. Budget is the worst car rental in my life. Upon arriving at the bristol north budget store to return my car. They told me that nothing was wrong with the car than three weeks later they take out money from my account based on nothing. Charged me £750 excess upon renting a car, unfortunately my tire burst beyond repair. I mean completely inside and out. PLEASE AVOID THIS HORRIBLE COMPANY!!!! Five more min and I was on the freeway. After two months, they have yet to send me back my money. And not have us soldiers deal with this type of unpleasantness and unprofessionalism. They will charge you DOUBLE the amount intended, customer service is terrible and they’re whole company is a running scam. Due to covid-19, I could not get into the AA van towing my car. Yet I had the printed confirmation email in front of me. The police need to be called on this disgusting company. Get the best cover for your. Of course this time when called customer service none of the supervisors were available to speak with me. Buy from Hertz.com. Customer Service has always been pleasant and helpful. Planning an epic road trip in the UK can be an exhausting ordeal, but we are here to help. Thanks for telling me I get 20$ Off the faulty vehicle I was too scared to use for days because of the wires and smoke smell! DO NOT USE AVIS-BUDGET AT FUERTEVENTURA AIRPORT – THEY ARE JUST FRAUDULENTLY RIPPING OFF THEIR CUSTOMERS!We’re a family of 4 (Mum, Dad and 2 girls aged 17 and 13) and have recently returned from a 2-week holiday in Corralejo, Fuerteventura.We booked car hire with AVIS-Budget via ‘rentalcars.com’ in the UK and, because we have booked car hire overseas (with different firms) many times before, and never taken out the additional expensive insurance, we did not expect to be ripped off in the way that we were with AVIS-Budget at Fuerteventura airport. . I'd bet on a warrant if I don't follow up. Normally this is included when you rent a car in central London. 5 stars: 18: 4 stars: 9: 3 stars: 5: 2 stars: 2: 1 star: 3: Save money on your car hire! Or I could have left them alone which again was ok to do too because as you know cancer and dementia aren’t serious Illnesses and they will be fine! After a month of calling the store and hearing the same story, I decided to make a formal complaint. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! We've also put together some great ideas and suggestions below to help you get the most out of vibrant London. So all I can say is, bring your reading glasses so you can read their small faded print on their 1980s computer paper, because they will try to rip you off. Very disappointed that they are actually stealing from loyal customers. They offer PRICE MATCH, when you trying to use of course its not available, all details are matched.Impossible to make a complaint on the phone.This company is just a joke. Founded in 1958 to appeal to the cost-conscious consumer, Budget is one of the most popular car rental brands. Find reviews of UK Car Hire at Review Centre. Yes, very similar experience with Budget car rental at Dublin. We had to end up asking Avis shuttle for assistance, in which then we were taken to the budget. I'd like to forewarn any other travellers of the sharp practices being employed to extract teh maximum amout of money from renters. Cheap Car Hire and Cheap Van Hire Worldwide. In doing so, we don’t read every single letter of the contract, which I assumed was telling us the standard,”if you break it you buy it.” and telling us the cost of $400. We pre-booked a car using Atlaschoice (Budget) at Heathrow airport for my wife and I for a 17 day trip to the UK recently. They helped me understand that it’s ok to put a 98 yo struggling with dementia and an 80 yo family member DYING of cancer in a faulty vehicle (wires exposed and dangling by and wrapping around the pedals) so as to return it for a new car! Not only did they refuse to refund the car rental, they charged and kept $295.00 for a five day rental. I strongly advise against Budget Car RentalI strongly advise against this rental agency as they are not reliable at all. Had to cancel due to COVID19. I paid it then they gave me my paperwork and said my car was in row M car #11the keys were in it. Read 50 customer reviews on Budget in the UK and find the best car hire deals guaranteed. It was very cold outside and raining. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Budget reviews Car rental locations ... Pros: Location was good for pickup and dropoff Cons: The car had built in GPS with touch screen but the budget car rental rep gladly sold me GPS charging for it. He's helpful, friendly, understanding and patient. Car was cancelled by me 3 days prior to pick up. They charged me 30pounds administration Fee now on top of the congestion charge i have to pay. Note: When using your Customer ID this information may not be changed. I was very disappointed with my rental. This made us wonder, so we check the car externally and there were about 14 other scratches on the car. Hertz is a larger company than Enterprise, with more locations and vehicles in their … I would never do business Budget again nor would I recommend them.Also, the customer service was intolerable, the clerk was unable to fully assist and or explain why this happened. Minimum Star Rating. I received an invoice for an amount I hadn’t agreed. We haven't even picked the car up and there's problems. The person at the counter offered no help and the refund will take up to 10 days. Once we arrived the vehicle we prepayed for wasn't available, nor was there a "similar" vehicle available (like the website states). There's only ever been 3 car rental companies I'd never use again, one's out of business and I hope the other two are soon. Green Motion - Gatwick Airport. Budget Reviews. Good job to the team! Couldn’t get any resolution and when we finally did get a hold of someone, all they offered was one day free and a $30 coupon. It was the most horrible experience I had with a rental company. Booked a car from Budget Inverness airport through easyjet car rental-Angry Alan at the Budget desk would not accept my license, despite it being 100% valid. With Apex, the experience was completely above and beyond what I expected. Close I Live In. Spoke to someone on the phone and they couldn't even find the booking! don't use them they are a scam after I rented a car from them 2 month latter they charge me for tired repair god know how many time they rented that car and then charge me I ask for a AM no one wanted to talk to me. Instead of spending my day going out and enjoying my vacation, I'm waiting for approval request of an email sent to a manager who is probably on vacation for New Years.Said I'd hear back in 2 hours and here we are 6 hours later! Following a 14 hour journey we arrived at the Budget rental Desk in Tampa. I walked up to the counter with my paperwork. Judging from the mud and mess inside the car I assume the charge was fair. Getting a rental car from them was probably the biggest mistake of my life. They didn´t informed me that Congestion Charge central London have to…, AVIS-Budget Car Rentals @ Fuerteventura Airport - DO NOT USE (they are fraudsters! 43 reviews. Rent a car … Y family which included two children waited over an hour for a shuttle that NEVER came. I didn’t realise EasyJet had teamed up with Budget - EasyJet don’t advertise this until you click through to the voucher. Although it’s one of the largest car rental … Budget Rent a Car takes the stress out of car rental and offers cheap and affordable car hire rates for leisure travelers in South Africa and Globally. No more Budget. Firefly Car Rental UK 8.956 /10 Alamo Car Rental UK 8.93846 /10 Avis Car Rental UK 8.8069 /10 Hertz Car Rental UK 8.73636 /10 Enterprise Car Rental UK 8.68611 /10 Keddy By Europcar Car Rental UK 8.4963 /10 Sixt Car Rental UK 8.33846 /10 Green Motion Car Rental UK 7.75517 /10 Easirent Car Rental UK 7.16429 /10 We stopped to wait and to talk with the police officers who arrived. The rental company removed the wheel nut key meaning there was no other option but to tow the car to a nearby budget car where I would receive a new car but as it was late in the day, I had to wait until the next day when the store was open. Now Budget is refusing to acknowledge the double charge. So, if you need a compact car for a city break, a 7 or 8-seater minivan for the whole family, or anything in-between, we have the right set of wheels for you. Budget is one of the larger car rental companies we reviewed. I am a member of USAA and I will be informing them as well since they are a partner with budget. If you can avoid renting a car with Budget please do. Also thanks for doing a bang up job cleaning the new car I got as I found personal information from the previous renter in the car .. Choose a country. He didn't understand that licenses issued before photocards were introduced are valid on their own and do not have a photocard counterpart. At VroomVroomVroom, we have made comparing car rentals as quick and … Smaller location but I see lots of cars in and out of this place. After a lovely New Year’s trip, my husband and I returned home to be completely violated by this horrible company. Returned the car on full tank and charged me $92.00 full service fee with $83.00 time and mileage fee. It doesn't matter if you escalate it to a supervisor, they simply don't care. I rented a car and paid for full insurance. Get set to Budget and Go! I would they not do business with you all. In our full review of Budget you’ll find out how customers rated the clarity of charges during booking, and what they thought of the service when picking up and returning their car. I reserved this vehicle online and declined their insurance online, because my personal insurance covers rentals. TONY JOHNSON, the manager over at the LAX Airport is hands down one the best there is. The car was also completely full of fuel, as we filled up twice during our stay.We complained via their online process, and will continue complaining, but we just keep getting fobbed off by their ‘Customer Services’ department, so we are now doing all we can to warn other unsuspecting holidaymakers.It seems that if you take out AVIS-Budget’s additional expensive insurance you will be ok but, if you don’t, they will charge you for ‘damage’ that was already there! The cost was roughly a little over 10 GBP per day so we were reasonably happy with our deal. When I rang the budget bristol store I was told I should order an uber to follow the AA van which cost me £60 and they would refund me the full amount for the uber as well as not charging me an extra day rental on the new car. A SCAM of a company, Avoid completely. They said my balance was xxx. Get Quote. Car rented at Budget, pick-up and return in Luton (United Kingdom) Upon retrieval on 14-9-2018 at the desk in Luton I received the necessary forms that I had to sign. By far the worst rent car company ever. Five days at $35.00 is $175.00. I think that´s their way to make extra money on their car rentals. Very disappointed! I said, No (while shaking my head no) I have my own personal insurance. This is extremely frustrating. All rights reserved. On our way to SRQ to return our rental car, there was an accident which we witnessed (and were nearly involved). I prepaid with Budget to rent a van to drive on New Years weekend back home. Best Airport Locations: Hertz. Good pick up and return. Budget … Save on car rentals when you plan your trip with Budget Car Rental. Please wait x amount of hours for solution. Refine Your Search . Contact Budget Select a website. Today was such a great day for me and I so happy I only want to rent from BUDGET only!!! Why not submit a review of your experiences to help others? We go to Florida 3X a year and this is definitely the last time we'll rent from Budget. Please review rental terms and conditions or call us at 800-472-3325 for details. We took photos of these other scratches and sent them to Sabrina. Rang and found that the charges were for damage which was false. Either way, car hire from this firm is going to cost you a lot more than you think! So when your travel plans require a hire car, choose Budget Car Rental. I had to get a car from Sixt (with the same license) and I couldn't believe my eyes when Easyjet refused to refund.I've never heard anything so ridiculous- I turned up on time with a valid clean license and photo ID, they refused to give me the car, kept my money and were plain rude in the process.I have rented a car using this license many times this year Easyjet/Budget are just plain wrong here.Easyjet/Budget Inverness- 11/10/20 REFUSED CAR, KEPT MONEY!Sixt Inverness- 11/10/20 Great serviceEuropcar Inverness- 21/09/20 All goodEuropcar Inverness- 07/09/20 No problemEuropcar Inverness- 12/08/20 GreatEuropcar Edinburgh- 15/07/20 No IssuesFocus Inverness- 23/06/20 Brilliant company. Enter your Budget RapidRez/Fastbreak profile number to enjoy faster reservations and rentals. I've only ever seen one person being charged for damage whist I was returning my car. Wonderful customer service. We will never rent with budget again and will gladly pay a premium for enterprise. 48 helpful votes. They asked me if I wanted their insurance and I said no. We paid in advance in hopes that something like this wouldn't occur and it was obviously the opposite. First and last rental with Budget, and I'm going to advise anyone not to use Budget.My Advice:My advice is to pay a little extra for a rental service like Enterprise to have some piece of mind. Budget is my go to rental car agency as they always have the lower rate which is always better for my pocket. In person they asked me if I wanted it for $35 a day! First off, when I arrived me and. I booked a Hyundai i10, but when i went to collect the car they upgrade to Hyndai i20 for me for no reason. Budget 's Rating: 3.8 / 5 based on 145 reviews. I never knew! I'm still waiting for my 500$ my deposit back. Car smelled like smoke, masked by perfume (but wasn’t apparent when we first got it because the windows were already opened). Get set to Budget and Go! This has been ongoing for 4 months (Sept - Dec). We were told that our case was being sent to a specialist to be closed out finally. Save on luxury, economy and family car hire. From 201 reviews. Never again. Awful. Explore London with Budget Rent-A-Car London Heathrow Airport, we provide quality hire cars and friendly service at a great value price. Budget offers a full range of car rental options. Previous 1 2 3 … 8 Next. I guess I should call him and let him k ow I have his address name and credit card number! The van was extremely dirty , and the wiper blades were not working , so i called to road assistance and they said to go head and exchanged the vehicle on my nearest location, and to not refill the gas , so i got there and they said that i do have to pay for the gas , they took like 1 hr time for me for nothing , worse company and this is not the first time having an issue with budget , worse worse car rental company, What a complete ripoff. After 15 minutes wait the staff were on hand. Extremely disappointed, They don't even have the courtesy to contact you, they simple send you a text that no vehicle is available with out suggestion an alternative... Best company ever!!! 13. I would recommend Budget to anyone interested in renting a car. View results with any rating. Honestly impressed because I've gone with other less known budget rentals before and let's just say those times I got what I paid for. If I could give budget less than one star I would. Dropped off the car and suddenly how much they had actually charged us. Oh man shopping spree!!! After I received the keys, I asked who would walk to the car to see any damage. 56 reviews. Due to covid-19, I could not get into the AA van towing my car. I am disgusted. Works for me - thanks! I have booked the car and take it from the London airport in August 2020.
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